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PROCESS AUTOMATION AND FLEXIBLE WORKFLOW: Elite’s Change Management Software automates the change approval and documentation process by providing both clients and work groups with a flexible, easy to manage system that provides access to all relevant, current, and historic information associated with a Request For Change (RFC). Because Elite's Change Management Software supports direct collaboration with clients and work groups, communication efficiency is significantly improved.
In line with ITIL specifications, below are some key benefits of an automated change management tool provided within Elite's Change Management Software:
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Key Benefits
- All change activity is orchestrated and controlled, thus resulting in fewer instances of loss of quality, normally associated with uncoordinated changes.
- Provides the ability to monitor and approve change requests from any single location.
- Based on your organization's existing risk assessment documentation, a change request can easily reflect this calculated information.
- Provides access to valuable key process information (KPI) about planned and implemented changes and their ramifications.
- Provides the ability to customize your change request form to suit existing change management processes and terminology.
- Proper workflow to documented your plan step by step in the event restoration of the original state is needed as a result that an implemented change fails.
- Provides the ability to create Parent/Child relationships between multiple change requests.
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INTEGRATED INCIDENT/EVENT MANAGEMENT MODULE: Provides the ability to document and track incidents from a central location. Tightly integrated with Change Management, this module monitors, tracks, and communicate the progress in processing incidents. For more information, see ITIL.org case studies on Incident Management. |
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Key Benefits
- Improved availability of business-related information concerning performance in the context of service-level agreements (SLA)
- Service improvements can be detected early
- Prioritization and categorization of incidents for reporting and analysis.
- Can be coordinated directly with the change management process
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RULE-BASED EMAIL NOTIFICATIONS AND ALERTS: Allows your Administrators/Coordinators to determine and define who gets notified and when. Your system administrators have complete control of who (resources, broadcast groups, employees, business owners, stakeholders, etc.) gets notified based on a set of events triggered by the change management workflow and reminder notifications. As a change request moves through its workflow process, administrators can decide who gets notified and when based on conditions you define! Furthermore, rules can be configured to use customized subjects and messages in either plain/text or html format. |
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100% WEB BASED: Elite’s Change Management Software solution is 100% web-based, and is accessible over HTTP and WAP using standard web browsers and handheld devices. No special client configuration and installation required – Empowering your staff with the ability to initiate, approve, or reject change requests from anywhere in the world. |
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PARENT/CHILD RELATIONSHIPS:
Gives planners the ability to create relationships between change requests. This provides an additional planning tool for change control and release management. We take this concept a step further by also allowing the ability to create a predecessor relationship between sibling change requests. |
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ODBC COMPLIANT:
Elite’s Change Management Software solution supports any industry standard Relational Database Management System (RDBMS) including Oracle, Microsoft SQL Server, and others. |
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CUSTOMIZABLE: Elite’s
Change Management Software is fully customizable to
fit the need of any organization. Features like dynamic
form labels and an extra fields manager allows organizations to
easily extend the amount of information recorded
in each change request form with no programming
necessary. |
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SCALABILITY: Elite's Change Management Software solution is fully equipped to support multi-site/multi-org configurations. This includes multiple time-zone support, support for cost center and resource assignments, and change request rollups for management reporting and comparative analysis. |
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INTUITIVE USER INTERFACE:
Elite’s Change Management Software is easy to use, with role-based modules and intuitive user desktops views, portal views, and calendar views of pertinent change management data. These various views allow users to quickly view CM requests as they relate to their current processes from a single, consolidated view. |
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INTEGRATED REPORT BUILDER:
The integrated report builder tool allows the dynamic creation, with the single click of a button, of comprehensive, intuitive reports for comparative analysis. Users can enter any number of parameters to drive their reports. Whether creating a category summary, site summary, cost center summary, priority type summary, asset summary, etc., your users can build detail reports of real-time data with the click of a button. What once took weeks to compile, Elite's Change Management Software does it in a matter of seconds! |
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INTEGRATED RISK ASSESMENT/MATRIX:
Elite’s Change Management Software knows that with every change their is risk involved. Based on your organization's existing risk assesment documentation,
change request can easily reflect this calculated information. |
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INTEGRATED TIMESHEET
MANAGER: Elite's Change Management Software and Resource Tracking modules are completely integrated, enabling resource information assigned to change requests to be available for performance reports while this information is automatically transposed into individual timesheets. This feature is useful if you wish to track the hours charged for each change down to the change's resource level. The system automatically reads the open requests that are assigned to the resource, and transposes that information into their individual timesheets! |
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FILE ATTACHMENT SUPPORT:
The system provides for the uploading of attachments to change requests. Each attachment entered into the system triggers a series of events for the related request, including storing the attachment on the file server, associating a link to the attachment with the request in the database, and sending automatic email notifications to all pertinent parties based on the rules defined in the Rules Manager. The attachment module of the system serves as a vehicle for channeling communications involving the change request. Links to the attachments appear on the request in chronological order. The request will show detailed information indicating who attached the file, the role of the person attaching the file, the date the file was attached, and the brief message for the attachment. |
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MICROSOFT EXCEL INTEGRATION:
Elite’s Change Management Software is tightly integrated with Microsoft Excel. The system can generate Microsoft Excel spreadsheets to include all reports and charts. Additions to the system allow sites to expand the reports and charts to address specific reporting needs.
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